Job

Senior UX Researcher- Online broker

Madrid, Spain. Design. Salary Range: Based on experience

Our values have made us dream of a new way of stock trading. More simple, personal and commission free. We are building an online broker the way it is meant to be for millennials.

Will you help us?

Senior/Lead Design Researcher

We are looking for an individual contributor who will be responsible for defining and applying best methodologies in order to obtain timely market/users insights. Your insights will inform decision-making and you will interact with all the company levels and teams to identify relevant research questions, design and develop insightful research projects. You will disseminate and inspire actions from the research results.

This position should be located in Spain (Headquarters in Madrid) but traveling occasionally across Europe or America when will be needed.

What you’ll do:

  • Owning the end-to-end research process
  • Defining, design and implement our future research methodology and framework (Quantitative and qualitative)
  • Create a company knowledge based on measured facts and data
  • Leading and conduce our research projects across our international markets
  • Identifying the best method or mix of methods to address the research questions, with consideration for timeline and resources
  • Regularly looking outward to identify opportunities for improvement and to incorporate advancements in research methods and tools
  • Spread the research value and culture across the company helping to all the decisions levels and teams
  • Research markets and user needs in all our markets (Europe/America)
  • Provide to all the company a clear view about our markets, rivals, users and prospects
  • Collaborate with Business, Design, Tech & Product providing answers actionable inshings
  • Design and execute a wide variety of research projects from market analysis to tests
  • Generate insights, recommendations and conclusions to inspire our decisions
  • Test and evaluate our services and products.

Qualifications:

  • Hight seniority and experience leading research projects
  • Human sciences background (Sociology, Psychology, Anthropology, etc.)
  • Masters, workshops or courses will be taken in consideration
  • End-to-end experience with all aspects of the user research lifecycle (study design, recruiting, moderation, analysis, reporting, communicating, budgeting research)
  • Hands-on experience with: market research, user behaviour data collection, user testing, remote testing, concept evaluation, field research, and surveys process
  • Experience in best practices for user research and knowledge of what approaches are more useful and appropriate to each objective or project
  • Abiility to communicate clearly and persuasively across varying levels of the organization and different teams from business to tech
  • Ability to manage ambiguity and work autonomously in an agile environment
  • Ability to combinate quantitative and qualitative research and insights
  • At least be able to research in Spanish and English fluently
  • Experience in international projects and companies

Personal skills

  • Be a team player
  • Have real passion for your profession
  • Be able to think academically and act executive
  • Continually challenge the established and the status quo
  • Be complete autonomous, self organized and results driven
  • Stay focused on results and actionable insights and proposals

Other desirable added value

  • International work/life experience
  • Be active in the professional community
  • Experience, education or interest in Service Design
  • Experience, education or interest in Market Research
  • Experience, education or interest in Data Analysis (statistics analysis, performance dashboards, Hotjar, Google Analytics, etc.)
  • A multicultural and diverse background (education, experiences, places of residence, interests, etc.)

Benefits

  • Flexible schedule
  • Competitive salary based on experience
  • Sponsored continuous learning
  • Sponsored assistance to events and conferences
  • Annual international team meet up
  • Family support
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